Shipping and Returns

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Returns Policy
Change of Mind: You may return items (in new condition) within 7 days of delivery. We’ll provide you with a store credit for the value of the returned items once they have been received. You are responsible for the freight costs to send the item(s) back.
Defective or Incorrect Products Received: If the return is a result of our error you are entitled to a full refund and we will also pay the return freight costs…. however your claim must be made within 7 days of delivery.
To return an item, simply mail to: Red Sparrow Tea Company, Shop SR31 Coffs central shopping centre, 35 Harbour Dr Coffs Harbour NSW 2450. We’ll notify you via e-mail of your refund or credit where applicable once we’ve received and processed the returned item.
We aim to ship orders within 2 business days provided it is before 2pm Eastern Standard Time on a normal business day (ie excludes weekends & public holidays). Customers paying by bank deposit will have their orders sent within 2 business days once payment is confirmed in our account.
We give free freight within Australia for orders valued at $50 or more.
Postage – Within Australia
We send our parcels out with either Australia Post or Fastway Couriers. All shipping charges will be charged at Australia Post standard rates (unless qualified for free freight – see above). Orders will be processed within 48 hours of receipt (except over weekends & public holidays) and should arrive at most destinations within 1-5 working days depending on Australia Post standard delivery times. If you require urgent delivery please select Express Post when checking out. Tracking for Australia Post items … Tracking for Fastway …
Other Matters
Red Sparrow Tea Company Pty Ltd will not be held responsible or liable for items lost in the postal system. The responsibility is on the purchaser to insure items. Insurance is available at a small additional cost. Please contact us to arrange insurance if you wish this to happen.

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